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Avoiding Transaction Problems – Tips for Sellers

As a seller, you can take the following steps to ensure that your experience is successful.

Creating and managing your listing

Avoiding Unpaid Items

eBay's research has shown that taking a few simple steps can significantly reduce the chances of buyers backing out of purchases:

  • Make it easy for your buyers to pay by offering PayPal.

  • Include detailed postage and packing information in the item description as well as the location of the item.

  • Use Immediate Payments for fixed-price listings and listings where you use the Buy it now option.

  • For fixed price listings on priced below £650, specify a postage cost and PayPal as the only payment method. For this type of listing we ask buyers to pay for the item immediately when they click the Buy it now button.

After the listing ends

  • Use a postal service that provides a tracking number. This can help resolve disputes in cases where a buyer doesn't receive an item.

  • Keep your postal receipts as proof that the item was sent.

  • Keep any proof of your item's authenticity.

  • Verify payment before sending items (including holding cheques until they clear).

  • Learn to recognise counterfeit schemes.

  • Only send items to the verified billing address on the buyer's credit card account (if applicable).

  • Use extra caution with international payments and revised postage information,

If you believe a buyer bought or attempted to buy your item with intent to defraud, you can report the buyer. Before you do, first learn more about avoiding payment problems.

Contact Customer Support

If you have an additional question about this subject, please email us at Customer Support.
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