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About your seller standards dashboard
Your seller standards dashboard in My eBay helps you monitor your progress as a seller, maintain excellent customer service, and keep your account in good standing. The seller standards dashboard is available to all sellers. The detailed rating section is available to sellers who've received 5 or more detailed seller ratings (DSRs).
At the top of your seller standards dashboard, you'll see notifications of all recent activity in your seller account.
The first section shows your current seller level and details for the different areas that make up your seller level. If you'd like to see your status for other regions within the seller performance standards programme, select one from the drop-down menu labelled Region.
Your seller level
Your seller level is evaluated on the 20th of each month. The first section shows your current seller level and a snapshot of your performance on the day of your last evaluation. The second section shows what your seller level would be if you were evaluated today. The second section is updated daily. You can check your performance areas daily to see how you're doing and where you can improve.
The 3 performance levels are:
There are many advantages to qualifying for and maintaining eBay Top-rated seller status. As an eBay Top-rated seller, you get a 10% discount on final value fees, and an eBay Premium Service badge displayed on eligible listings. You must meet all eBay Top-rated requirements to qualify as an eBay Top-rated seller.
If your seller level is Below Standard
Buyers can't see that your seller level is Below Standard. However, since it means that you're not meeting one or more of our minimum standards for sellers on eBay, we'll review your overall account history and we may place limits or restrictions on your account.
The consequences of falling Below Standard can include:
Usually, we will only apply permanent selling restrictions when your account has been evaluated as Below Standard for at least 2 consecutive months. However, we may take action at any time if we have urgent concerns about your account; for example, if we've detected fraud or if your selling practices pose a threat to the buyer experience. The actions we take will be proportional to the nature of the issue we have identified and what is reasonably required to protect the interests of all eBay users and eBay as provider of the services.
If we apply any limits or restrictions on your account, we'll send you an email to let you know. For information on what steps you can take to improve, see our Seller performance standards policy.
Underneath your seller level status, you can drill down to each of the sections that are taken into account to evaluate your seller level.
Transaction defect rate
In the transaction defect rate section of your seller standards dashboard, you'll see an overview of your performance for the following defect areas:
If any of these areas are at risk of affecting your seller defect rate, an orange flag appears next to it.
Late delivery rate
In the late delivery rate section, you can see how many of your transactions weren’t dispatched on time. There’s also a link to a late delivery report that can show you more information about why we considered the transactions late. You can find get additional details such as buyer ID, handle by date, max estimated delivery date, acceptance scan date and more by downloading your report into an Excel spreadsheet.
In the tracking section, you can see how you're doing with uploading tracking within handling time and total tracking uploads. Uploading tracking information within your stated handling time is required for eBayTop-rated seller status and for certain seller protections, and is a great way for all sellers to provide excellent customer service. You can also create a report to see which transactions did not meet the tracking requirement.
You’ll receive an automatic 5-star detailed seller rating for dispatch time when a transaction meets the following criteria:
eBay Money Back Guarantee cases
The number of eBay Money Back Guarantee cases closed without seller resolution is an important indicator of seller performance. Many buyers who open cases never reach a point where they have an opportunity to leave Feedback or detailed seller ratings.
Sellers cannot have more than 0.30% and 2 cases that are closed without seller resolution. There are limits to the number of cases closed without seller resolution that a seller may have.
You can track your closed cases without seller resolution in your seller standards dashboard. You can also track all your eBay Money Back Guarantee cases in the Resolution Centre.
Transactions and sales
The Transaction and sales section shows your total number of transactions and account type.
Find additional information on the seller standards dashboard:
Discounts and recommendations - Top Rated Plus benefits
In this section, you can see your current discount. In order to receive discounts, you must qualify as an eBay Top-rated seller and offer additional services in your listings. Below your discount details, you can see all of your active listings that qualify for a discount, and what you can do to qualify for eBay Top-rated seller discounts on the rest of your listings.
Your total sales history
You can see your complete eBay selling history, including your total sales to date, your total transactions, and the date of your first eBay sale.
In the left navigation pane, you'll find reports and tools you can use to track your performance in more detail and see where you can improve.
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