Coach Collections

Seller Feedback (343)

• p***v (41)- Feedback left by buyer.

  Past year

  Verified purchase

  True customer service is shown when a seller can take a mistake and turn it into a great experience — and that’s exactly what happened here. The seller accidentally sent me the wrong bag, but they handled the situation quickly and professionally. They kept me updated throughout the entire process, and in the end, I not only received an even nicer bag, but they also gave me a discount for the inconvenience and included an extra vintage hangtag. I have saved them as a preferred seller.
• 7***7 (19)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Love the vintage coach kiss lock bag. It is exactly as shown in the pictures, it s been taken great care of. It was also safely wrapped in bubbel foil in like 3 layers. 10/10 would recommend this buyer
• m***m (17)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Overall positive experience with shipping times and the packaging. Unfortunately, the photos definitely did not show the full extent of the (what I feel like are pretty significant) stains on the front and back of this purse. The bottom one was semi shown in photos but front panel one was not. So that was a bummer for such an expensive bag. Aside from the well hid stains from the lighting in the listing photos, the bag itself is in great structural shape.

  Reply from: coachcollections- Feedback replied to by seller coachcollections.- Feedback replied to by seller coachcollections.

  Thank you for your message. We are surprised to see these spots, as they do not appear in our original listing or packing photos, which we shared with you prior to shipping on messaging. It is likely the spots developed during transit. As previously suggested, please try using Blackrock Leather N’ Rich to clean and condition the leather. Let us know if you need further assistance—we want to ensure your satisfaction.

  Follow-up from: m***m- Feedback followed up on by buyer.- Feedback followed up on by buyer.

  UPDATE: I spoke with the seller and she provided photos of the purse while packaging and we figured out that it was not her fault at all. The extreme heat in my state this week caused some significant drying in the purse (not her fault!) she gave me tips for leather conditioning, I did that, and the purse looks brand new again. Apologize for the old review, eBay won’t let me change it. But I appreciate all of her help and would absolutely purchase from here again! She was so responsive/helpful.

  
• 0***a (21)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Fabulous purchase! Fast shipping! Great packaging! Better than described! Like brand new, great value! Im very happy with the purse and with the seller. I recommend this seller and I will also buy from this seller again.
• s***l (569)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  The purse was even more attractive than the photos showed. Package arrived promptly and I received a note from the seller stating ahead of time on how to make contact with any questions.
• 1***j (3)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Fast shipping, packaged wonderfully with thorough care instructions. The bag is in BEAUTIFUL condition (as described) and I couldn’t be happier. Reasonably priced. I highly recommend this seller.