vidaXL US

Seller Feedback (30,815)

• w***w (2051)- Feedback left by buyer.

  Past month

  Verified purchase

  Great item
• u***s (2129)- Feedback left by buyer.

  Past month

  Verified purchase

  The bookcase looks very nice when assembled. However, assembly is not easy. The assembly instructions are not easy to follow. It was a confusing struggle.
• h***s (56)- Feedback left by buyer.

  Past month

  Verified purchase

  i placed the order and returned the item due to poor quality almost a month ago ....still have not received my credit. the seller keeps emailing me saying in just a few days.. i would not recommend this seller/

  Reply from: vidaxl-us- Feedback replied to by seller vidaxl-us.- Feedback replied to by seller vidaxl-us.

  Hi. We're truly sorry for the delay and the inconvenience caused. This is not reflective of the service we aim to provide and appears to be an isolated case. We’ve now confirmed that your refund has been processed. Please allow a short time for it to reflect in your account. Thank you for your patience, and we hope to restore your trust in future. Kind regards, Catalin/ vidaXL
• y***o (200)- Feedback left by buyer.

  Past month

  Verified purchase

  Exactly what I ordered. Good quality. Great price. Looks good. Just what I was looking for. Very satisfied with purchase. Will continue to do business with you again. Thank you.
• o***w (115)- Feedback left by buyer.

  Past month

  Verified purchase

  I do not recommend this item. Stickers that mark the pieces were missing on about half of them. A couple of them were switched onto the wrong piece, the metal pieces had no stickers on them so you had to figure that out yourself, for the money I would just buy something else honestly, if I didn’t buy this from eBay, I would’ve returned it. Definitely not worth the money. Quality is mediocre and no offense to the seller, but the design is nonsense and can be made so much easier 

  Reply from: vidaxl-us- Feedback replied to by seller vidaxl-us.- Feedback replied to by seller vidaxl-us.

  Hi and thank you for your honest feedback. I'm really sorry to hear that the item didn’t meet your expectations. The missing and misplaced stickers, along with the unclear labeling on the metal pieces, are definitely not the experience we aim to provide. I also appreciate your comments about the design and overall quality — your insights are helpful and will be used to improve the product going forward. I've also sent you a private message. Please reply whenever you see fit. Kind regards/ vidaXL
• h***g (667)- Feedback left by buyer.

  Past month

  Verified purchase

  its just like the picture,, a little tall for my boat,, lots of room