Terrible communication. 3 days delivery terms, but arrived after 10 and several emails from me to prompt. Typical response time 2days. Received chairs but ‘reupholstery’ is shockingly bad. I needed these in a hurry and have huge time constraints. Asked to return, no repose for 2 days. Now ignores my complaints and offers return. I have to cut my losses as don’t have time for this. Ask to see anything you buy in detail with pics. Underside of chairs etc. I think a toddler was given a staple gun!
Reply from: ellapj- Feedback replied to by seller ellapj.- Feedback replied to by seller ellapj.
My response time should have been better and fell below our usual standard — my apologies. Unfortunately, it was a particularly busy period for us.
Upholstery: I understand that you are completely happy with the chairs apart from one aspect: the finishing on the underside of the seat. I hope this isn’t too much of an issue, as it is never visible when the chairs are in use — only when turned upside down and inspected closely. Thank you. Paul.
bhf_shops (860973)- Feedback left by buyer.
Past 6 months
Verified purchase
Recommended Buyer. Pleasant transaction. Thank you for supporting the BHF! A++++
bhf_shops (860973)- Feedback left by buyer.
Past 6 months
Verified purchase
Thank you for supporting the British Heart Foundation. Recommended eBayer A+++++
helen196714 (2725)- Feedback left by buyer.
Past 6 months
Verified purchase
Great buyer, very patient with collection as I am away alot , thanks 😊
3842jas (723)- Feedback left by buyer.
Past 6 months
Verified purchase
Prompt Payment, Collection arranged and undertaken without problem, buyer kept me informed every step of the way. Excellent Communication. Highly recommended Buyer. Thanks.