POSITIVELY AWFUL EXPERIENCE WITH THIS BUYER!! They lied in their feedback, saying I was pushy and hostile and then that I'd offered '50%, then 70% refund' when in fact I offered them 50% and to keep the kindle, then full price minus postage and to keep the kindle. They pushed to get the postage cost too and keep the device (which worked when I sold it) They told me they knew with the age of the kindle (2016) that the lithium battery could be an issue. So I guess this buyer got a kindle & cash!