4 min article

Condition of returns policy

If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package.

Policy overview

Items must be returned in the same condition in which they were received. Buyers may be liable for loss in value of the item if it's returned in a different condition, or if the item is not packaged securely to prevent damage in shipment. In the event that an item is not returned to the seller in the same condition, the seller might deduct from the refund to cover the loss in the item's value.

This applies when the loss in value is due to handling of the goods which was not necessary for checking the condition, properties, or mode of operation.

What are the guidelines?

To be eligible for a full refund, the exact item you purchased must be returned. Returns that do not meet the below criteria may be subject to a deduction from the refund to cover the loss in the item's value.

General return requirements	Item(s) must be in the exact condition they were received: Unused, unaltered, with no damage or signs of use outside of the listed item condition or how it was received All parts must be intact Should be returned with original product packaging: boxes, UPCs, bags or any items used to wrap and protect the item Must include all items that were included in the original package, such as cords, cables, remote controls, manuals, warranty and rebate cards, free gifts or bonus items Items must have original tags, labels, and/or any accompanying materials that were originally included
Parts & Accessories	Parts must not be previously installed
Art & Collectibles	Must include any provided certificates of authenticity, grading or appraisal Items should not be removed from sealed packaging
Fashion	Items cannot appear washed or used Items must have original tags Sanitary lining cannot be removed from an undergarment Item cannot be altered in any way Item cannot be stained (dirt, makeup, food, etc.)
Software, Movies, Music & Games	Factory seal must not be broken/opened

Activity on eBay is required to follow this policy, the eBay User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesn’t, eBay may take action consistent with applicable laws and the eBay User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.

Why does eBay have this policy?

We want to make sure eBay is a fair place to sell. In order to make eBay a fair place to sell, we hold our buyers to certain standards. When buyers do not follow these standards we take action on our buyers and we protect our sellers.

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