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Rules for buyers: Overview

eBay's policies help to create a safe, fair and enjoyable trading environment for all eBay members. As a buyer, you are responsible for reviewing and understanding eBay's policies, as well as all applicable laws and regulations outlined in the User Agreement.

Make sure you follow these guidelines. If you don't you may be subject to a range of actions, including Feedback removal, limits on account privileges and suspension of your account.

Rules for buyers

Neither buyers nor sellers may interfere with a transaction or offer to buy or sell listed items outside of the eBay site (see Rules for everyone: Overview).

Buyers and sellers must also comply with our policies about Feedback.

To learn more about eBay's rules, you can take the Marketplace policy tutorial and other Trust and safety tutorials.

Reporting a policy breach

To report a policy breach
  1. Find and read the relevant policy page (see the Rules & Policies overview).

  2. Click the Report link or Contact Us button on the policy page.

  3. Enter the user ID(s) or item number(s) you wish to report.

  4. Click Send button to send us your report.

You can also report a policy breach by clicking Help & Contact at the top of most eBay pages and selecting the appropriate topic.

Note: Only report a case once. Multiple emails about the same case slows the investigation.

After your report is received:

  • eBay will consider the circumstances of an alleged offence and the member's trading record before taking action

  • If a complaint can't be proven with certainty, eBay may take no action

  • Due to privacy issues, it is not possible for eBay to discuss the results of an investigation

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