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How can I report a listing that appears to be breaching eBay rules and policies?

You can report what you believe to be a breach either from a specific policy Help page or by clicking Contact Us on the left-hand side of any Help page and choosing the appropriate topics. To learn about the type of offences eBay investigates, see Reporting Inappropriate Trading Behaviour.

To report a policy offence:
  1. Find the appropriate policy from eBay listing policies.

  2. After reviewing the policy, click the “Report” link on the Help page to report an item that has breached the policy (see examples below). Or, click the “Contact Us” link on the left-hand side of any Help page, select Listing Policy Breaches and choose the appropriate topics.

  3. Enter the item number(s) of the listing you want to report.

  4. Click the Send button to send your message to eBay Customer Support.

    Note: Please report a case once. Multiple emails about the same case slow an investigation down.

Examples of common listing breaches

For other types of breaches involving selling, buying, and Feedback, see Reporting Inappropriate Trading Behaviour

After your report is received
  • eBay will consider the circumstances of an alleged policy breach and the user's trading record before taking action.

  • Disciplinary action may result in a formal warning, cancelled listings, temporary selling restriction, or indefinite suspension.

  • If a complaint can't be proven with certainty, or if eBay feels that a breach has not occurred, eBay may take no action.

  • Due to privacy laws eBay cannot follow up and let you know the status of your report or inform you of any action we might have taken.

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