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What is VeRO and why was my listing removed because of it?

The Verified Rights Owner (VeRO) Programme lets intellectual property rights owners request the removal of listings on eBay that offer items or contain materials that infringe their intellectual property rights. This helps protect members of the eBay community from purchasing items that may be counterfeit or otherwise unauthorised.

Intellectual property rights owners can request that we remove listings that they claim, by a signed statement, offer an item or contain material that infringes their intellectual property rights. These rights can include trademark, copyright and other intellectual property rights. For example, the item being sold may bear the rights owner's trademark (such as a logo on a designer purse), but may not be an authentic product.

Before a listing is removed, the rights owner must fill out a form that is designed to ensure that the person reporting the item is authorised to do so, and to enable us to correctly identify the listing to be removed. If your item is reported, you will receive an email explaining why your listing was removed.

Unfortunately, eBay cannot require rights owners to provide you with the exact reason for the removal of your listing. However, we do require that they provide you with an email address to contact them directly. The rights owner's email address should have been included in the email we sent to you notifying you about your listing removal.

We do encourage you to contact them where you feel your item was removed incorrectly. For more information about the VeRO participant, visit their VeRo participant page.

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Do You Have a Question?

Do you have a question or not understand why eBay removed your listing? Please contact us.

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  • Do you understand the rights owner’s claim, understand eBay’s policies, and still believe that the rights owner made a mistake in reporting your listing? If so, please contact us.

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If you have an additional question about this subject, please email us at Customer Support.
If you would like to ask a question on another subject, please use the Contact Us page.

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