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Rules & policies

Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Solve a problem

There are some items that, due to legal restrictions and other considerations, aren't allowed or can only be listed under certain conditions. If you're not sure whether your item is allowed, you can learn why some items are prohibited or restricted and view a detailed list of items you can't sell.
Confirm that the email was sent from eBay by checking your messages in My eBay. This email from eBay explains why your account was suspended and the steps you can take to resolve the problem. Learn more about suspended accounts and recognising spoof emails
If you buy an item and the seller doesn't receive your payment for any reason, the seller can report the failure to pay. If you receive an unpaid item notification, it's important to respond quickly. If you don't address the seller's concerns or don't respond within 7 days, the case is escalated to our Trust and Safety team.

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Tutorials

Trust and safety tutorials
These interactive tutorials can help you comply with eBay policies, trade safely, and increase your overall knowledge of eBay

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