Solve a problem
There are some items that, due to legal restrictions and other considerations, aren't allowed or can only be listed under certain conditions. If you're not sure whether your item is allowed, you can learn why some items are prohibited or restricted and view a detailed list of items you can't sell.
Confirm that the email was sent from eBay by checking your messages in My eBay. This email from eBay explains why your account was suspended and the steps you can take to resolve the problem. Learn more about suspended accounts and recognising spoof emails.
If you buy an item and the seller doesn't receive your payment for any reason, the seller can report the failure to pay. If you receive an unpaid item notification, it's important to respond quickly. If you don't address the seller's concerns or don't respond within 7 days, the case is escalated to our Trust and Safety team.
BasicsRules for sellers
Learn what items you can sell, what's allowed in your listing, and other guidelines for sellingRules for buyers
Buyers have obligations too. Be sure to bid responsibly, always pay for purchases, and follow our buyer guidelinesRules for everyone
These policies apply to all eBay members
Top 10 policiesInvalid bid retraction policy
Did you bid on an item by mistake? Learn when you're allowed to cancel a bidUnpaid item policy
We require buyers to pay for items that they commit to purchaseRules about Feedback
Our guidelines are designed to encourage open and honest Feedback about your experience with a memberProhibited and restricted items overview
Before listing an item, make sure it's allowed on eBay. Get an overview of items that are prohibited or subject to restrictions, or click a link below to learn about items we're frequently asked about.
- Adults only
- Animals and wildlife products
- Drugs and drug paraphernalia
- Firearms, weapons and knives
- Hazardous, restricted, or regulated items
- Offensive material
- Replica, counterfeit items and unauthorised copies
These guidelines cover how you describe your item, what you can include in your listing, and other listing practicesSeller performance
When selling an item, buyer satisfaction is important. Learn about our requirements for seller performance and what you can do to stay in compliance
How toReporting inappropriate trading behavior
Find out what we can investigate and the actions we'll takeGuidelines for creating legally compliant listings
These general guidelines can help you create listings that are legal and don't infringe the intellectual property rights of othersAppealing an unpaid item
Find out how to appeal an unpaid item
Activity on eBay is required to follow this policy, the eBay User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesn’t, eBay may take action consistent with applicable laws and the eBay User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.