Below standard fee
What you need to know
At eBay, we’re committed to making sure that buyers have a great shopping experience and sellers are protected and supported for their outstanding service on our platform. That’s why we regularly evaluate seller performance and assign a rating that reflects the seller’s level based on our Global Seller Performance Standards.
We're reinforcing our commitment to creating great buyer experiences and supporting sellers who provide good customer service by introducing a Below Standard fee. From 1 April, 2024, sellers who are rated Below Standard will be charged an additional 6% on top of the final value fee* for items sold. This will continue on a monthly basis until the account is rated Above Standard or higher, and aligns us with existing fees throughout our platform. This change will apply to sellers who receive a Below Standard rating beginning with the 20 March, 2024 evaluation.
Next steps
You can see your seller performance level in your Seller Standards dashboard on Seller Hub. It breaks down your performance each month, based on cases closed without seller resolution, transaction defect rate, and late delivery rate. A performance rating of Above Standard or higher will ensure you avoid this additional fee.
For some useful tips on how to improve your seller performance rating, visit our Help page.
*Based on the item price, postage, taxes and any other applicable fees