A new and improved messaging experience on desktop and mobile
What you need to know
Earlier this year we launched the beta version of a new messaging experience in the eBay mobile app. In the coming weeks, you’ll be moved to the new experience, which will better connect you to your buyers and make it easier for you to manage your messages. If you’d prefer, you can opt out of the new experience and continue to use the old messaging format until 2023, when we will fully migrate everyone over to the new experience.
We’re also launching a desktop beta version of the new messaging experience. Look out for a prompt in the coming weeks. You won’t automatically be opted into this beta version, and if you do decide to opt in, you can opt out again and continue using the old messaging format while we’re rolling out the beta version.
What's new
- Messages to and from your buyers will be displayed in an easy-to-use format with a more modern look.
- Individual conversations are easy to track through clearer and more straightforward messaging.
- Messages are grouped together by buyer and listing, making it easier to stay on top of your communications.
What’s staying the same
- During the launch of the mobile version, you’ll have the option to opt out of the new experience and continue to use the old messaging format.
- During the launch of the desktop beta version, the old experience will still be available.
- Don’t worry, you won’t lose any of your messages or any folders you’ve created. Just like in the old format, messages will be kept for one year and then auto deleted.
Next steps
- You’ll see a notification in your message inbox, letting you know when we’ve moved you over to the new mobile experience.
- Look out for a link in your message inbox to join the new beta experience on desktop.
- Tell us how we did! By opting in to the new beta desktop messaging experience, you’ll have the chance to explore the features and give us your feedback.
FAQ
When will I be moved over to the new messaging experience on mobile?
You’ll receive a notification detailing when we’ve moved you over to the new messaging experience in the eBay mobile app.
How can I opt into the beta version of the messaging experience on desktop?
You’ll receive a prompt in your message inbox to try the new messaging experience on desktop. You can opt in or out at any time during the beta.
Will any formatting in the old messages break when they are imported?
No, formatting won’t break when importing messages to the new experience. However, HTML won’t be supported and messages will be shown as plain text.
I reply to buyers using a service provider. What does this mean for me?
Your experience will vary by platform, but messages will come to you in the standard format from your service provider.